Policies and add ons

Clear and simple, so there are no surprises. Here is how we keep your pet and your home safe, plus every add on price.

Good to know

Add ons and extras

Regular prices run Monday to Friday, 8AM to 5PM. Add ons go right to your walker.

Extra dog+$15
Early morning or evening before 8AM or after 5PM+$15
Major holiday per visit+$15
Short notice under 24 hours+$15
Water the plantsIncluded
Bring in the mailIncluded
Home security checkIncluded

Hotel and residence bookings: the client covers parking, and a $20 staff gratuity is added.

The fine print, made simple

Our policies

Trust and safety

We are fully insured and bonded, so you and your home are protected.

Your home and pet

We follow all the care and access notes you give us, to the letter.

Supplies

Please leave out a secure leash. We do not use retractable leashes. A standard leash keeps your dog close and sets clear limits, which makes every walk calmer and more fun.

Booking and cancellations

Most clients use a set it and forget it weekly schedule. A repeat schedule holds your spot and guarantees your pet’s care. One time visits are added only if we have room, and they are not set until we approve them. Cancel any visit through the app. Canceling with less than 24 hours notice may have a fee, but your first two late cancellations are on us. New bookings requested under 24 hours have a short notice fee.

Weather

In heavy rain or extreme heat, we try a quick potty break if your dog is willing. Then we spend the rest of the visit inside with real playtime. We towel dry your pup with your own towels before we go. On rough weather days, we may make visits shorter to keep our team safe and reach every pet. If a visit is shorter, we update it in the app. Houston rain can be wild, and some days are easier than others.

Time windows

We come during the time window you book, not at an exact minute. We try our best to honor time requests. We group visits by area so every pet gets real care, and some days we need to move visits around to make it all work.

Requesting a caregiver

We always try to send your main caregiver, and our small team means you are never left without coverage. You can request a specific caregiver for an added fee.

The Shady Waggers dog bag

Every walker carries our dog bag with water, a dog bowl, treats, and a scent bag that keeps a familiar smell. We also keep detailed notes so every walker knows your pet.

Let's be dogs

Get your free meet and greet

Pick a day and time on our calendar. It takes about two minutes. No card needed.

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Prefer to talk first? Book a quick call →

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