Clear and simple, so there are no surprises. Here is how we keep your pet and your home safe, plus every add on price.
Normal hours are Monday to Friday, 8AM to 5PM. Add ons go right to your walker.
Hotel and residence bookings: the client covers parking, and a $20 staff gratuity is added.
We are fully insured and bonded, so you and your home are protected.
We follow all the care and access notes you give us, to the letter.
Please leave out a secure leash. A retractable leash will not work.
Cancel any visit through the app. Canceling with less than 24 hours notice may have a fee, but your first two late cancellations are on us. New bookings requested under 24 hours have a short notice fee.
In heavy rain or extreme heat, we try a quick potty break if your dog is willing. Then we spend the rest of the visit inside with real playtime. We towel dry your pup with your own towels before we go.
We always try to send your main caregiver, and our small team means you are never left without coverage. You can request a specific caregiver for an added fee.
Every walker carries our dog bag with water, a dog bowl, treats, and a scent bag that keeps a familiar smell. We also keep detailed notes so every walker knows your pet.
About two minutes to book. At the visit, we help you get set up. Prefer to talk first? Call or text us anytime. No pressure.
No open times that work? Send us your details and we will call you back. We reply within 10 minutes on weekdays.
No times showing, or none that suit you? Send your details and we will call you back. We answer within 10 minutes on weekdays.
