FAQ
What Kind of Pet Services Do You Offer?
From dog walks to feeding your feline friend, we’ve got you covered! Our visits come with a little extra: a GPS screenshot of your dog’s walk, a detailed service summary, refreshed water bowls, and photos that are too cute to resist!
Where Do You Offer Your Services?
We mainly strut our stuff inside Houston’s 610 loop. This includes neighborhoods like The Galleria, West U, Rice Village, The Heights, Montrose, Downtown, and EaDo.
How Do I Book a Service?
It’s a walk in the park! Use our dedicated Time to Pet app to pick the service, date, and time you prefer. Once we approve it, you’ll get a confirmation email.
Are Your Pet Caregivers Trained?
You bet! Our caregivers go through thorough training and regular refreshers. They’ve also got background checks you can trust.
What If It’s Raining Cats and Dogs or 110°?
Don’t worry, your pet will at least get a quick potty break. The rest of the visit will be indoor fun and games to keep those tails wagging!
Can I Meet My Pet Caregiver?
While we offer meet-and-greets, they do come with a fee. Rest assured, our team is top-notch, and we’re confident you’ll love our services from the first wag or purr.
What’s Your Booking Policy?
All bookings are requests until approved. For the best shot at your preferred time, book early! Last-minute bookings (less than 24 hours) may not always get approved.
What’s the 411 on Cancellations?
You can cancel anytime on the app. But if it’s less than 24 hours before your service, there’s a charge. Don’t worry, we’re forgiving—your first two oopsies are on us!
How Can I Reach You?
For the fastest response, text us at 832-305-6232. After each service, you’ll get a report card via email and text. For any immediate feedback, text our Time to Pet number at 281-503-5151.
How Can I Share My Feedback?
Simply reply to the report card you’ll receive via text or email. Got changes? Update your profile on the app to help us serve you better.
